The IT Support Specialist is responsible for providing accurate technical support for a full range of business technology, including computer systems (hardware/software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, as well as audio-visual equipment.
Some of your responsibilities include:
- Maintains various Policy and procedure documents.
- Provides first call resolution.
- Ensures accurate logging incidents, service requests, access requests and changes.
- Ensures that for every call and/or reported event a ticket is created in both a timely and accurate manner.
- Escalates tickets to the appropriate Specialists if required.
- Forward tickets/requests to 3rd party suppliers where necessary and manage progress of these through to closure.
- Manages service desk mailbox and VPN accounts.
- Repairing and replacing equipment if necessary
- Works with other engineers to resolve incidents.
- Any other tasks or projects assigned by the Corporate IT and managers.
- Provide occasional out of hours support.
- Testing new technologies.
Technical:
- Install & configure wireless APs, routers, switches, printers, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation.
Requirements:
- Mid-level experience with Microsoft Azure, Active Directory and Office365.
- Experience with Atlassian products like the Jira ticket system.
- Knowledge of VMWare and ESXi.
- Familiar with Windows and macOS Operating Systems.
- Provides feedback to more senior colleagues effectively, providing justification where necessary.
- Communicates both written and verbal ideas clearly.
- Understanding of Networking technologies and concepts.
- Use of System’s monitoring tools.
